MANBILITY | PRIVACY & COOKIE POLICY

1. INTRODUCTION

Manbility LLP ("we", "us", or "our") is committed to protecting your personal data. This policy informs you how we look after your personal data when you visit our website and tells you about your privacy rights. We are the "Data Controller" for the information collected via this site.

2. DATA WE COLLECT

We may collect, use, and store different kinds of personal data about you, including:

  • Identity Data: Name, username, or similar identifier.

  • Contact Data: Email address, telephone numbers, and billing address.

  • Technical Data: IP address, browser type, and location (collected via cookies).

  • Special Category Data: With your explicit consent, we collect health/medical or dietary information to ensure your safety on our trips.

3. HOW WE USE YOUR DATA

We only use your data when the law allows us to. Most commonly:

  • Performance of Contract: To process your booking and communicate event details.

  • Legitimate Interests: To improve our website and customer experience (via Analytics).

  • Consent: To send you our email newsletter (which you can withdraw at any time).

4. COOKIE POLICY

A cookie is a small file placed on your device. We use them to monitor traffic and improve your experience.

  • Essential Cookies: Required for the site to function (e.g., the shop/checkout).

  • Analytical/Marketing Cookies: We use Google Analytics, Facebook Audience, and Google Adwords.

  • Your Choice: We will only drop non-essential cookies if you click "Accept" on our cookie banner. You can change your settings in your browser at any time.

5. THIRD-PARTY DISCLOSURES

We share your information with:

  • Trip Providers: Only the data necessary for them to run your retreat safely.

  • Service Providers: IT and administration services (e.g., email marketing platforms).

  • Legal Obligations: If required by law or to protect the safety of our guests. We never sell your data to third parties for marketing purposes.

6. INTERNATIONAL TRANSFERS

Some of our third-party tools (like Google or Facebook) are based outside the UK. We ensure they have the correct "Standard Contractual Clauses" in place to keep your data as safe as it is in the UK.

7. DATA RETENTION

We only keep your data for as long as necessary to fulfil the purposes we collected it for (e.g., for tax/legal record-keeping or until you unsubscribe from our newsletter).

8. YOUR LEGAL RIGHTS

Under the UK GDPR, you have the right to:

  • Request access to your data.

  • Request correction or erasure ("the right to be forgotten").

  • Object to processing of your data.

  • Request a transfer of your data.

To exercise these rights, contact us at contact@manbility.co.uk.

9. CONTACT DETAILS

If you have questions or a complaint, please contact us at contact@manbility.co.uk. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO).

What to do next:

  1. Update your Cookie Banner: Make sure it has an "Accept All" and "Reject Non-Essential" button. Don't just have a "Close" button.

  2. Sensitive Data: Since you run retreats, you probably ask about "Medical conditions." Make sure those forms have a tick box that says: "I consent to Manbility processing my health data for safety purposes."